Orders that do not contain personalized products are usually shipped within 2 working days of receipt of payment, for orders with a cash on delivery option, we try to make it one day. For personalized products, the shipping time may be extended to 5 working days after receipt of the order.
We carry out shipments in Poland in cooperation with companies:
- DPD Poland - ordinary courier parcels - 4 EUR, [Delivery only on Polish territory]
- DPD Poland - COD - 6 EUR [Delivery only on Polish territory],
- InPost Poland - comfortable pick-up in a parcel machine - 3 EUR [Delivery only on Polish territory],
- DPD EU - ordinary courier parcels - 15 EUR,
After sending the goods, we send the customer a tracking number.
Please remember that when choosing the delivery option with InPost parcel machines, we will ask you to provide the address of the parcel machine to which we are to send the package.
Shipping fees include: handling and packaging costs and the costs of the shipment itself. We advise you to group your items in one order, as we charge the delivery fee for each order ourselves.
In case the amount of your order exceeds 100 EUR, we cover the shipping costs :)
There is also a possibility of personal collection at our company's headquarters, but only between 9 and 17. If you decide on this form of delivery, please let us know, we will make an appointment for a specific time.
We pack our products in solid cotton bags, then put them into equally solid cartons and fill the free spaces with wood wool to minimize the risk of damage. The boxes are large in size and the items are well protected.
To begin with, we would like to point out that we make every effort to ensure that no one and never wants to return our products, although we understand that dog's tastes can be capricious, so of course it is possible.
Our return policy is described in detail in the terms and conditions (§7 Consumer's right of withdrawal).
We strongly hope that you will not be disappointed with our products, but if there is something wrong with our products, you can return them within 14 days of receiving the goods. You must return the products to us intact and in their original packaging. Please contact us by e-mail - email@example.com - or by phone +48 606 789 526, we will arrange the details. You can also use our return forms, available below, but this is not required by us.
Download the Return Form in PDF
Download the Return Form in WORD